You are here: Home > Services > Enterprise > Quality Procedures

OUR 5 QUALITY POINTS - QUALITY LANGUAGE SOLUTIONS YOU CAN TRUST

In addition to our Quality Assurance Charter (see bottom of page), we ensure your assigned linguist meets the following 5 points of criteria:

1. Accreditation and Qualifications
Be accredited by the National Accreditation Authority for Translators and Interpreters (NAATI).

2. Ethics
Adhere to the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics.

3. Experience
Have significant experience in translating and interpreting in the assignment’s subject matter.

4. Mother Tongue
The language other than English that the linguist is qualified in must be their native language.

5. 100% Australian
All our work is 100% Australian - complete by Australian Translators and Interpreters, proudly keeping all our work in Australia and wholly Australian owned.

OUR QUALITY POLICY

CONNECT Language Services is committed to providing national integrated document translation and on-site interpreting services that are reliable, professional and provided in the least amount of turn-around time possible.

We strive to achieve this by:

- Ensuring a firm-wide understanding of our customers' needs and expectations, constantly exceeding customer expectations.

- Fully utilising services provided by our suppliers, contractors and partners, and integrating these into our everyday policies.

- Employing a Total Quality Management (TQM) approach across the organisation.

- Monitoring our performance through measures designed to continually improve our processes and services.

- Implementing our ISO 9001 quality management system for all company processes.

Mark Saba
Managing Director

DELIVERING HIGH QUALITY, PROFESSIONAL LANGUAGE SOLUTIONS

At Connect, we strongly believe in Total Quality Management and constant feedback through our staff and clients to continiously improve our services. In addition, we offer you our:

- Customer Service Charter - Our customer service charter encompasses our beliefs, values, morals, ethics and what you should expect from our high levels of customer service - summed up in 20 points.

- Quality Assurance Charter - all interpreters and translators wishing to work with connect are checked according to our Quality Assurance Charter to ensure all services delivered to you meet a minimum standard.

- NAATI Qualified - Our Australian linguists are all accredited by the National Accreditation Authority for Translators and Interpreters (NAATI).

- AUSIT Adherence - Our translators and interpreters are also members of the Australian Institute of Interpreters and Translators (AUSIT) and are bound by the AUSIT Code of Ethics, so your work will be kept 100% confidential.

To order a copy of our corporate profile, which includes our Customer Service Charter, Quality Assurance Charter and Service Level Agreement amongst others, please call our office on +61 3 9347 9348.

For a FREE Quote or more information simply call1300 81 80 80.